Hantar e-mel kepada julia@shopstraightforward.com. Kami akan dapat memeriksa semula gudang kami untuk ketersediaan. Khidmat pelanggan kami tersedia dari Isnin hingga Sabtu, jam 9:00 pagi hingga 6:00 petang (PST).

The product or color I want is not available. What can I do?

Send an e-mail to julia@shopstraightforward.com. We'll be able to recheck our warehouse for availability. Our customer service is available is Monday to Saturday 9:00 AM to 6:00 PM (PST).

Kami kini menghantar ke Malaysia dan Singapura. Pusat pemenuhan kami terletak di Selangor, Malaysia.

What countries do you ship to?

We currently ship to Malaysia and Singapore. Our fulfilment center is based in Selangor, Malaysia.

Kadar penghantaran kami bergantung pada kawasan anda. Sila klik di sini untuk melihat senarai lengkap kadar penghantaran. Click here.

Kami kini menggunakan Ninja Van sebagai kurier kami. Kami menawarkan penghantaran percuma untuk pesanan di atas RM 450.

How much is shipping?

Our shipping rate is based on your regions. Please click here to see the complete list of shipping rates.

We currently use Ninja Van as our courier. We offer free shipping for orders above RM 450.

Kami memproses pesanan dalam masa 1-2 hari bekerja setelah pesanan dibuat. (Hujung minggu dan cuti tidak termasuk). Setelah pesanan anda siap untuk dihantar, pengesahan penghantaran akan dihantar ke e-mel dan nombor telefon anda. Klik di sini untuk senarai lengkap masa penghantaran standard bagi setiap kawasan. Click here.

How long is shipping?

We process orders within 1-2 working days after placing. (Weekends and holidays are not included). Once your order is ready for shipping, a shipment confirmation will be sent to your email and contact number.

Click here for a complete list of the standard shipping time per region.

Anda boleh membayar melalui Pembayaran Tunai semasa Penghantaran (melalui Ninja Van), Kad Kredit/Debit, dan Dompet Elektronik (E-Wallets).

How do I pay for my order?

You can pay via Cash On Delivery (thru Ninja Van), Credit/Debit Card, and E-Wallets.

Ya, kami menerima pemulangan wang (refund) selagi permintaan anda mematuhi dasar pemulangan wang kami. Sila rujuk dasar pemulangan wang kami dengan mengklik pautan ini. Jika anda mempunyai lebih banyak soalan, sila e-mel kepada julia@shopstraightforward.com dan kami dengan senang hati akan membantu anda. Click here.

Do you accept refunds?

Yes, we do accept refunds provided that your request has met our refunds policy. Kindly see our refund policy by clicking this.If you have more questions, please email julia@shopstraightforward.com and we'll be happy to assist you.

Anda boleh melihat dasar pemulangan wang kami dengan mengklik pautan ini. Click here.

Where can I see your refund policy?

You may view our refund policy by clicking this link.

Item yang dijual atau harga telah diturunkan tidak layak untuk pertukaran kecuali jika item tersebut dijumpai mempunyai kerosakan pembuatan.

Can I exchange items that were bought on sale?

Sale or price dropped items are ineligible for exchange unless the items were found to have a manufacturing defect.

Kami sangat ingin mendengar pendapat anda mengenai produk dan perkhidmatan kami. Kami dengan penuh perhatian menanti maklum balas anda. Sila hantarkan ulasan produk atau perkhidmatan anda ke julia@shopstraightforward.com. Kami juga akan segera melancarkan ciri permintaan ulasan tidak lama lagi.

I have product and service reviews on Straightforward. Where can I share them?

We'd love to hear what you have to say regarding our product and services. We're all eyes and ears for you. Please send your product or service reviews at julia@shopstraightforward.com

We'll also launch our request for a review feature soon.

Kami sentiasa mencari bakat baru. Anda boleh melihat senarai pekerjaan yang sedang dibuka di sini. Jika anda tidak menemui jawatan yang anda minati, anda boleh menghantar surat kepada kami di careers@straightforward.ph dan menyatakan jenis kerja apa yang anda ingin lakukan bersama kami.

I want to work at Straightforward. Where can I submit my resume?

We always have room for fresh talent. You may view our list of job openings here. If you don't find a post you like, feel free to send us a letter at careers@straightforward.ph expressing what kind of work you want to do with us.